Return Policy
Return Policy
At Fetish Underwear, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Because many of the products we sell are considered intimate apparel, certain health and safety guidelines apply to all returns and exchanges.
Return Eligibility
We gladly accept returns or exchanges within 30 days of delivery for eligible merchandise.
To qualify for a return, items must be:
- Unopened
- Unworn
- Unwashed
- In their original packaging
- Have all original tags attached
- In resalable condition
Non-Returnable Items
For the health and safety of all customers, we cannot accept returns on:
- Opened underwear
- Opened swimwear
- Hosiery
- Any intimate apparel that has been tried on or worn
- Any item with opened or damaged packaging
These policies help ensure every customer receives brand-new merchandise.
How to Request a Return
Returning an item is easy.
- Log in to your Fetish Underwear account.
- Go to Manage My Account.
- Select Completed Orders.
- Choose the order you wish to return.
- Click Return Item(s).
- Complete the return request form.
If you're requesting an exchange, simply include the replacement item(s) you'd like in the Comments section along with any special instructions.
Return Shipping Address
Fetish Underwear
P.O. Box 336
Clearfield, UT 84089
Return Shipping
Customers are responsible for return shipping costs.
For your protection, we strongly recommend using a shipping service that provides tracking information.
Original shipping charges are non-refundable.
Returns received after 30 days or that do not meet the return requirements may be accepted at our discretion.
Refund Processing
Once your return has been received and inspected, eligible refunds are typically processed within one week.
Refunds are issued using the original payment method used for your purchase.
You'll receive an email confirmation once your refund has been processed.
Please allow an additional 2–4 business days for your financial institution to complete the transaction.
Exchanges
If you'd like a different size, color, or style, we're happy to process an exchange for eligible items.
Simply indicate your requested replacement product when submitting your return request.
If the requested item is unavailable, we'll contact you with available options.
Questions?
If you have any questions regarding returns, exchanges, or your order, please don't hesitate to contact us.
Our goal is to provide outstanding customer service and make every shopping experience as smooth and enjoyable as possible.
Shop With Confidence
Every order from Fetish Underwear is backed by:
- Discreet shipping
- Premium products
- Friendly customer service
- Secure online shopping
- A commitment to customer satisfaction
Thank you for choosing Fetish Underwear.
We appreciate your business and look forward to serving you again.